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When to contact the operator instead

If you send account, deposit or withdrawal problems through this page, the message will reach our editorial team rather than Mystake’s own support desk, and that detour simply adds time to getting your money or access sorted. Those issues belong with the operator directly. We do not hold your funds, we cannot reset passwords, and we have no influence over how long a payout takes to clear, so routing those queries here only delays the resolution you actually need.

For anything involving your balance, a stuck payment, verification documents, or access to your account, go straight to Mystake’s support channels listed on their site. That is the only route that can act on your request.

What the editorial team can do

This page exists for corrections and reports about the information we publish. If you have spotted a bonus term that has changed, a game that no longer appears in the lobby, or a policy detail that reads differently from what you experienced, tell us here and we will check it against the operator’s current terms.

Questions about how we score a category, why a particular review reached a certain conclusion, or requests to see the evidence behind a claim are all welcome. What we cannot answer is anything that depends on your specific account, your transaction history, or Mystake’s internal decisions — those are for the operator’s own support team, and they are the only ones who can act on them.

How corrections are handled

When you report outdated or inaccurate material, we treat it as a request to verify, not as a demand to change the page. We will compare your report against the operator’s published terms and, where the facts support it, amend the review. If we cannot confirm the change, we will keep the existing wording rather than publish something unverified.

Reports are reviewed in the order they arrive, and the more specific you can be — which page, which section, what you believe is wrong — the quicker we can locate the material and act on it. We do not pass your contact details on to the operator, and we do not use this channel for marketing.

One thing to keep in mind

Mystake operates under strict age restrictions, and nothing on this site is aimed at anyone below the legal gambling age. If you are struggling with your gambling, the responsible-gambling resources listed on the operator’s own site are the right place to start, rather than this contact form. We are here to keep our reviews accurate, not to advise on individual betting behaviour.